DELIVERY TIME
All the orders are collected and prepared for delivery in the shortest time possible, normally within 48 hours from the order confirmation email.
PRE-ORDERS
The indicated shipping date may be subject to change, the customer will be informed via email if this happens.
If in the same order, there are in-stock items and pre-order items, the order will be dispatched only when the pre-order items is ready for shipping. To ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
COSTS
We work with fixed transport cost fee. Orders under £100.00 will be charged additional £5.50 . Orders over £100.00 Delivery is Free.
PLEASE NOTE: Orders for rods and landing nets may incur an oversized surcharge.
All Costs are subject to change .
TRACK YOUR ORDER
Once the parcel leave our warehouse you will receive an email with a tracking number so you can track your delivery . Please note our preferred courier is DPD
LOST OR DAMAGED PARCEL
If your order has not arrived within
5 working days of dispatch, please contact us at
info@urbancarptackle.co.uk quoting your order number.
If a parcel arrives
visibly damaged, we strongly recommend
refusing delivery and notifying the courier immediately following their damaged parcel procedure. You must also inform us as soon as possible via email at
info@urbancarptackle.co.uk so we can assist with the claim and replacement process.
RETURNS & AFTER SALES SERVICE
WARRANTY
All products sold through
www.urbancarptackle.co.uk are covered by a
12-month warranty against manufacturing defects unless otherwise stated.
The warranty is valid only for the original purchaser and proof of purchase must be provided for any warranty claim. The warranty is non-transferable and does not apply to products purchased second-hand, through unauthorised sellers, or via private sales.
The warranty covers manufacturing faults only and does not cover:
- Accidental damage
- Misuse or negligence
- Normal wear and tear
- Improper storage or handling
- Damage caused by modifications or unauthorised repairs
- Cosmetic damage that does not affect product performance
Urban Carp Tackle reserves the right to inspect and assess all returned items before approving any warranty claim.
ORDER CANCELLATION & RETURNS
Customers have the right to cancel and return their order within 7 days of receiving the goods for any reason.
All returns must be authorised by Urban Carp Tackle before being sent back. To request a return authorisation, customers must contact
info@urbancarptackle.co.uk quoting their order number and reason for return.
Unauthorised returns may be refused.
Returned items must:
- Be unused and in original condition
- Include all original packaging and accessories
- Be securely packaged for return shipping
Return shipping costs are the responsibility of the buyer unless the item is faulty or supplied incorrectly.
Returns should be sent to:
Urban Carp Tackle
Unit 12, Martor Industrial Estate
Tormarton Road
Chippenham
SN14 8LJ
Refunds will be processed via the original payment method within 30 days of receiving and inspecting the returned goods.
Any items showing signs of use, damage, modification, misuse, or incomplete packaging may be refused or subject to a reduced refund at our discretion.
